Refund

• On the order details page of the order you wish to request a refund for, tap “Report a Problem” to open the report popup.

• Tap the “Request Refund” button to be redirected to the “Refund Application” page.

• On the refund application page, fill in the refund reason and refund amount:
  • The refund reason should clearly and accurately explain why the refund is being requested — for example, the photos did not meet requirements or the service was not provided as agreed. This helps reviewers understand the situation quickly.
  • The refund amount should match the actual situation (e.g., based on the total payment or the value of unfulfilled services). Be careful not to enter incorrect amounts.

• After filling in the refund reason and amount, carefully double-check all the information. Once everything is confirmed, tap the “Submit Refund Request” button to return to the order details page.

• Back on the order details page, pay close attention to the refund application status shown on the screen. This will help you track the progress of your request.
  • Once the refund is approved, the corresponding amount will be automatically returned to your original payment method. Please monitor your account for changes.