WeLook Quick Start Guide

Welcome to WeLook — a real-time remote photography service that lets you "see the site without being on-site." No matter where you are, just a few simple steps will bring you instant photos of the place you care about. This guide will help you quickly understand how to request a shoot, view photos, communicate with photographers, and access after-sales support.

1. What is WeLook?

WeLook allows you to see a location without having to go there yourself. Simply submit a photo request through the app, and a certified photographer will go to your specified location, take the photos, and upload them to the platform.

Perfect for: 🏠 Property viewing | 🏢 Business inspections | 🌍 Remote tourism | 🏗 Construction monitoring | 🎉 Event documentation

2. How to Quickly Request a Shoot

1. Open the WeLook App and tap "Request" on the home screen
2. Enter shoot details:
   • Location or route
   • Number of photos per location
   • Desired angles and content (e.g., "front entrance", "clear view of signage")
3. Review and pay for your order
4. A certified photographer near the location will be automatically assigned

3. Check Your Order Status

• After placing an order, go to the "Request" page to track:
  • Whether a photographer has accepted the order
  • Shooting progress
  • Delivered photos
• If no photographer accepts your request for a long time, you may cancel the order and apply for a refund.

4. After Receiving Photos

• Once the photographer uploads the photos, you can view and download them in the app.
• If you believe the photos don’t meet your requirements, you can request after-sales support.

5. Refunds & Order Closure

• Before the photographer accepts: You may cancel anytime and receive a full refund
• After the photographer accepts:
  • If you manually close the order (i.e., cancel shooting), it will be treated as completed — no refund
  • If the photographer fails to deliver on time, you may apply for a full refund
  • If the photos don’t meet your requirements, you may request after-sales support, and WeLook will review the case

For details: 👉 WeLook Refund Policy

6. Contact Us

If you have any questions, feel free to reach out:

• Email: [email protected]
• Business hours: Weekdays 10:00–18:00 (GMT+9)

7. Tips

• Please describe your shooting request clearly — it helps photographers capture exactly what you need
• If you need photos from multiple angles, consider increasing the number of photos per location

WeLook — See the site without being on-site. Thank you for your trust and support!