WeLook App Support Center
🚀 Quick Navigation
📝 Publish an Order
Learn how to submit a photo request and get on-site images
❌ Cancel an Order
Find out how to cancel pending orders and request a refund
💰 Request a Refund
When photos don’t meet expectations or the service falls short, learn how to file for a refund
📋 Order Management Overview
1. Publish an Order
- Add a Location: Select the exact location you want photographed
- Set Photo Requirements: Specify number of photos and desired angles
- Confirm Payment: Review order details and complete payment
- Wait for Acceptance: A certified photographer nearby will be automatically matched
💡 Tip: Be as detailed as possible with your photo instructions so photographers can clearly understand your expectations
2. Order Status Guide
- 🔵 Blue - Waiting for Acceptance: Order published, waiting for a photographer
- 🟢 Green - Accepted: Photographer has accepted the order and is preparing
- 🟠 Orange - Pending Payment: Order is awaiting payment
- 🔴 Red - Canceled: Order has been canceled
3. Order Cancellation & Refunds
When you can cancel:
- ✅ Before photographer accepts: Cancel anytime for a full refund
- ❌ After photographer accepts: Cannot cancel directly, but you may request a refund
When you can request a refund:
- Photos don’t meet the specified requirements
- Photographer fails to deliver on time
- Service not provided as agreed
⚡ Frequently Asked Questions
What if no one accepts my order for a long time?
You can cancel and request a full refund: Order Details → Report a Problem → Cancel Order
What if I’m not satisfied with the delivered photos?
You can request after-sales support: Order Details → Report a Problem → Request Refund
How long does it take to receive a refund?
Refunds are typically returned to your payment account within 3–5 business days via the original payment method
📞 Need Help?
If you encounter any issues while using the app, feel free to contact us:
- Support Email: [email protected]
- Business Hours: Weekdays 10:00 - 18:00 (GMT+9)
🔗 Related Links
- 📚 Quick Start Guide – Learn the basics of using WeLook
- 📄 Refund Policy – Detailed terms and conditions for refunds
- ❓ FAQ – Find answers to more common questions
WeLook — See the scene without being there. Thank you for choosing WeLook. We’re committed to bringing you the best remote photography experience!